01 / DATA
Dashboard & Excel Mastery
Automated tracking, macro-driven models, and executive performance MIS that turn scattered inputs into a single source of truth.
AutomationExecutive MISExcel Models
Open to on-role opportunities
KJ
Krishna Jee
Business Analytics · Quality Systems
KJ Insights // Quality by design
Decoding
Complexity.
Maximizing
Quality.
Bridging the gap between raw data and operational excellence. Expert in building advanced analytics dashboards, architecting bulletproof SOPs, and driving root-cause analysis for global brands.
22%
Audit accuracy lift
18%
Critical errors reduced
13+
Engagement systems
Analytics Architecture◆Process Governance◆Root Cause Systems◆Executive Storytelling◆Quality Intelligence◆
Capabilities matrix
Five pillars.
Five pillars.
One sharp system.
Strategy only matters when it survives contact with daily operations. Every KJ Insights solution is engineered to be measurable, repeatable, and clear enough to act on.
02 / CONTROL
SOP Master & Compliance
Ironclad Standard Operating Procedures designed and standardized to mitigate critical process errors at scale.
GovernanceStandardizationRisk Control
03
Root Cause Analysis
CSAT/DSAT data scrubbing, gap identification, and structural remedies built for action.
04
Presentation Design
Cold metrics transformed into polished visual narratives for senior leadership.
05
Technical & Analytical Stack
CRM, CAS, DQA tools, and disciplined data analysis methodologies working in concert.
Selected engagement systems
Corporate intelligence,
Corporate intelligence,
made operational.
Fintech / Quality01
Paisabazaar
Multi-LOB QA Standardization
Standardized quality scorecards across multiple lines of business, increasing audit accuracy by 22% and reducing critical errors by 18% through RCA-led retraining.
+22%Accuracy
-18%Critical errors
Technology / RCA02
Samsung · Conneqt
Escalation Governance Engine
Structured RCA frameworks and automated governance controls for high-tier escalation handling, enabling tighter ownership and cleaner resolution visibility.
RCA FrameworkGovernance
Fintech / Transactions05
Paytm
Transaction Audit Intelligence
Conducted transaction audits and customer sentiment trend analysis to surface recurring friction, process deviations, and remediation priorities.
Transaction QASentiment
Travel / Analytics06
MakeMyTrip
Booking Support Analytics
Analyzed booking-support interactions and customer sentiment patterns to reveal experience gaps and strengthen operational response quality.
Booking SupportTrend Analysis
BPO / Travel07
Sparsh BPO
Support Quality Diagnostics
Combined audit findings, customer sentiment, and booking support data into practical quality diagnostics for frontline improvement.
BPO QualityDiagnostics
Lending / MIS08
Multi-LOB Lending
Executive Performance MIS
Unified operational KPIs into an executive-ready tracking layer with clearer ownership, exception flags, and performance visibility.
Electronics / Escalation09
High-Tier Support
Escalation Root-Cause Taxonomy
Built a repeatable classification model for high-tier escalations, connecting symptom patterns to accountable root causes.
Travel / CX11
Booking Operations
Customer Sentiment Map
Converted customer interaction signals into a clear view of recurring booking friction and recovery opportunities.
Fintech / Control12
Digital Transactions
Critical Error Control Loop
Connected transaction audit exceptions to focused coaching and retraining actions for measurable error reduction.
Operations / SOP13
Process Governance
SOP Standardization System
Reframed complex process knowledge into concise, controlled operating procedures designed for adoption and auditability.
Quality / Dashboard14
Quality Leadership
Automated Audit Tracker
Designed macro-driven tracking for sampling, evaluator output, defect categories, and trend-level management review.
Leadership / Story15
Executive Reporting
Performance Narrative Deck
Translated dense performance data into polished leadership narratives with decisions, risks, and next actions in focus.
CX / RCA16
Customer Experience
CSAT / DSAT Signal Scrub
Scrubbed satisfaction data to separate symptoms from structural drivers and prioritize remedies with operational leverage.
On-role & collaboration hub
Let's build
Let's build
something smarter.
Available for specialized on-role opportunities, consulting engagements, and freelance partnerships. Let's optimize your workflows, build your analytics frameworks, or automate your performance tracking.
KJ Krishna Jee OfficialKJinsights@gmail.com01 Business Analysis
02 Data Analytics Setup
03 Custom Excel Dashboard Architecture
04 SOP Redesign
Project channel
Tell me what needs solving.
Intake open